guarantee is possible if you see one of the following logo’s on your packaging.
LOGO 5 years
LOGO 10 Years
On the homepage of Fritel (www.fritel.com) under “Extend your guarantee here” you will find an
overview of all the appliances that qualify
for an extended guarantee. It concerns
all FRITEL fryers and fondues from our standard range of Starter, Family and
Under the product specifications or at the photo.
I registered my device, but I did not yet receive the guarantee certificate per mail.
you didn’t receive an email with our reference number, you probably did not
complete the registration successfully.
*If you did
receive a mail with our reference number, but no guarantee certificate nor
other mail, please check your ‘spam’ or ‘unimportant’ email.
*If you don’t receive information from our side within
7 working days, please send a mail to firstname.lastname@example.org
Where do I register my appliance for an extended guarantee?
www.fritel.com – homepage – picture on the bottom right with text “Extend your
guarantee here” beneath
How do I apply for my device for an extended guarantee?
the steps as mentioned hereunder within 45 days of purchase
Please make sure you have your proof of purchase nearby. You’ll need the information
on this ticket, as well as the ticket itself during the registration process.
on the bottom right beneath (homepage) on the picture with text “Extend your
4. Choose the appliance you bought in the drop down menu. You’ll find it as follows:
*on your proof of purchase
OR *on the packaging
OR *on the FRITEL-label in the
cable compartment or on the bottom of the appliance.
5. Take a copy or picture of the proof
of purchase on which the name of the store, the purchase date and the article
are clearly readable. Send the proof of purchase as PDF or JPG.
6. Fill out the required coordinates and click on the bottom “Send”. If you do not click on send, your application
is not complete and we will not receive your request for extension of
Once you have send your request, you will immediately
hereafter receive an email with a reference number Please check your “spam” and
“unimportant” mail. As soon as you receive our reference number you know that
you have correctly fulfilled your registration demand.
application will be registered in our system, it will be controlled and if all
coordinates are correctly filled out, you will receive your guarantee
certificate per mail
NOTICE: Please also consult in this case ‘spam’ and unimportant emails
IMPORTANT: Save your certificate of guarantee wall,
since the link in the mail will only work for 6 months. So, download the
certificate and either print and store it or save it as a PDF.
It is not possible to upload the purchase voucher.
Please control if the file you want to upload is
not too big (max 5 MB).
The file needs to be a PDF- or JPG-file.
You get an error message, although you are sure that it is a PDF- or JPG-file and it does not exceed the 5MB limit?
Please try to complete the
registration with another web browser or use a computer instead of a tablet or
Where do I find the serial number of my appliance?
You will find the
serial number behind your appliance, on the FRITEL-label in the cable
department or bottom of the appliance. Depending
on the model you will detect two different types of serial numbers :
A number existing out
of 4 numbers, more specifically 2 numbers/2 numbers
For example: 24/15 (see picture here beneath)
The number on the label with the EAN code behind the device, in the cable
department. The serial number contains 15 numbers (see picture here
I completed the registration and received my guarantee certificate, but certain coordinates on the certificate are incorrect (f.e. name, year, … )
The approved guarantee
requests are automatically attached to your unique guarantee certificate. Therefore please double check if all
coordinates are complete and correctly fulfilled, before you send us your request