I participated on the action, but did not receive any payment after 5 weeks on my account.
Please check following things:
*Check if you transmitted the correct/complete
IBAN number to us.
*Check if you followed all conditions :
-Purchase of a
waffle plate + extra plates
-During the period
of validity of the promotional action
-Registered and send electronically
-Send all original documents to us per postal envelope
within the determined period.
-Per post: original barcodes (no
copies or photos) and proof of purchase voucher within action period!
you have participated to the promotion, but you did not receive your payment
within the 5 working weeks, your participation was invalid. A participation is
invalid, if not all conditions were strictly followed. You can always consult
the conditions on www.fritel.com.
How can I apply for the Cashback?
This action is only valid for purchases within the territory of Belgium, The Netherlands or Luxembourg.
1. You have to buy during the
action period a FRITEL CW device AND at least one extra set of FRITEL backing
2.Go to www.fritel.com, click on the action “Cash Back” and fill out the participation
IMPORTANT NOTICE: Fill out all obligated fields (recognisable by the red star)
complete and correct and push the button on the bottom “Send”. Watch out! If you do not send us the forms by
postal envelope, but only fill it out and print it, it does not count as a
3. Send an envelope with all necessary documents to Fritel, Stadsheide 11,
The envelope needs to contain following
A copy of proof of purchase on which
the date of purchase, name of the store and articles are clearly readable. .
- The complete filled out and printed
participation form of the cash back action. You will find this form under
the action “Cash back’ on www.fritel.com
- The original barcodes of the
device AND of the extra backing
plates, cut out of the packaging. Photos
or pictures of the barcodes do not give us any certainty against fraud and can
therefore not be considered as valid.
soon as we have your online registration as your envelope and all necessary
documents before 15/02/2019,your
registration is valid and pay back will be done within 5 working weeks at the
account as transmitted by yourself. IMPORTANT: Make sure your bank account number is correct.
Which products apply for the Cashback action?
Bei den Informationen zur Aktion auf dieser Website,
d.h., wenn Sie auf der FRITEL Startseite ‚Cashback‘ anklicken, und auf den
Flyern der Aktion sehen Sie, welche Geräte daran teilnehmen.
I do not have the original barcodes or refuse to damage the packaging. Can I send a photo or a copy of the barcodes?
Unfortunately not.Photos or copies do not offer us certainty of authenticity.They can be copies several times and might lead to fraudulent participation
When is this action valid?
action is valid for purchases of the participating appliances during the period
mentioned on the cashback. Your online
registration AND the required forms need to be in our possession at least one
month after closure of the action. We
handle all applications with a postal date until 30 days after closure of the
action, even if they arrive later.
I bought my waffle plate and other plates in different locations and at different timings during the validity of the action/promotion period. Do I still qualify?
of course, as long as the different purchase dates with proof of purchase are
within the action/promotion period and in Benelux.
I bought an appliance where there was already an extra set of baking plates in the packaging. Does this purchase apply for the action/promotion?
purchase may apply as it can meet the promotional conditions (1 CW appliance +
at least 1 extra set of backing plates).
I have bought the device and ordered the baking plates….
If you ordered an
appliance with 1 or more extra baking plates, but they are not in stock at the
moment of the action/promotion, you can still apply for the “cash back”
action/promotion if the baking plates have already been paid.
IMPORTANT NOTICE: You clearly need to mention by means of proof of purchase and
order confirmation, that you bought and paid the device and baking plates
within the valid promotional period.
I already had an appliance and I now bought extra plates, does my purchase qualify?
Unfortunately not. Your participation is only valid when you buy
at least one appliance and an extra set of baking plates.
I received the appliance as a gift and do not dispose therefore of a purchase ticket or barcodes, can I still participate?
Unfortunately your participation in only valid,
if you fulfil all conditions. If you can
obtain via the dealer of via the person who gave you this gift, the necessary
forms (proof of purchase and the packaging to obtain the original barcodes),
you can complete your registration.