General

NV van RATINGEN, owner of the FRITEL brand, owner of The Mulch brand, exclusive distributor for Air&Me, Graef, Stylies and Wigo

• complies with the "Law of 8 December 1992 on the protection of privacy in relation to the processing of personal data", as amended by the Law of 11 December 1998, as well as the anti-spam provisions of Book XII of the Economic Code regarding the "law of the electronic economy".
• through the present Privacy & Cookie Policy, complies with the European Regulation 2016/679 of 27 April 2016 on the protection of personal data.
• is the controller of the processing of your personal data. A declaration has been made to the Commission for the Protection of Privacy with regard to the processing of your personal data.

By using our website, you confirm having received, read, understood and fully accepted the contents of this Privacy and Cookie Policy.

Personal data

a. What personal data do you share with us?

• LEVEL 1: Without registration: Your IP address
• LEVEL 2: Fill in forms (contact, cashback, action, extended warranty, service request, newsletter,...), place orders: All fields from the form, including your IP address
• LEVEL 3: In case of registration: All fields from the form , as well as your IP address and password.
• LEVEL 4: Via cookies (for more information on cookies, see Cookies)

b. How do you share personal data with us?

• *Via cookies
• *Through use of our website, filling in forms, placing orders, etc.
• *Through registration on our website.

c. For what purpose does NV van RATINGEN collect personal data?

• LEVEL 1: to maintain and improve our website and your browsing experience, as well as to include Personal Data in anonymous statistics, so that the identity of specific persons and/or companies is not revealed, with the legitimate and valid interest of NV van RATINGEN to continuously improve its website and services;
• LEVEL 2: the management of your registered account on our website in order to use our website, with as a legitimate and valid interest to correctly execute the agreement requested by you. And only with your prior and explicit consent to send you direct marketing. Any payment details you might provide will not be processed by us, but by our chosen payment solution partner. We are not responsible for the processing of such data and therefore disclaim any obligation or liability in that regard.
• LEVEL 3: sending you direct marketing, newsletters, promotions and offers, with the legal basis of your explicit, prior consent.
• LEVEL 4: the optimisation of the user experience and internal statistical purposes (see below) with your explicit, prior consent as legal basis;

It is crucial that you think carefully about what personal data you wish to share. You are not obliged to provide your personal data. Unfortunately, we cannot provide certain services without your personal data. You will then not be able to use all the services and functionalities of our website.

Your Personal Data will only be used within our own company and we will not share your Personal Data with third parties, without your prior and explicit consent, except in the case of a complete or partial reorganisation; transfer of activities, whereby it reorganises, transfers, ceases or if NV van RATINGEN goes bankrupt. In such a case your data may be transferred to new entities or third parties through which the business activities of NV van RATINGEN are wholly or partly carried out.

NV van RATINGEN will endeavour to give you prior notice of such transfers, but this may not be reasonably practicable in all circumstances.

NV van RATINGEN will not sell, rent, distribute or otherwise make your personal information commercially available to third parties, except with your prior explicit consent.

Cookies

*What are cookies?

Cookies are small text files. Your computer, tablet or smartphone stores these files when you visit our website. The cookies remember information about your visit to our website. The use of cookies allows our website to recognize you on your next visit. Thanks to the cookies, we can see what the preferences of our website visitors are, we can tailor the website even more to our customers and constantly optimise it and make it more user-friendly.

*Types of cookies

Having control over your online privacy is important to every user. That's why we want to let you know what cookies we use.

• Functional cookies: These cookies are necessary and are always placed. They ensure the proper functioning of our website.
• Analytical cookies: These cookies are only placed when you agree to their placement and serve to improve the user experience on our website
• Marketing cookies: these cookies are only placed if you agree with their placement.

*Online privacy

By using cookies, personal data are analysed. This is very useful: for example, because websites recognise you, you do not have to log in every time and websites give you useful suggestions depending on your previous activities on the website. Nevertheless, it is very important that you decide for yourself where and when you make your personal data available. We would like to inform you as well and as completely as possible in this cookie policy.

*Blocking and deleting cookies

When you visit our website for the first time, you will see a cookie notification. You can then choose not to place cookies on our website. Through your web browser settings it is possible to block and delete cookies. If you choose to block all cookies, websites will probably work less well. It is therefore better to only block unwanted cookies consciously.

Direct marketing

Subject to additional prior and explicit consent (opt-in), your personal data may be used for direct marketing.

If in the past you have been included in our mailing list for receiving marketing material in paper and/or electronic form, NV van RATINGEN may use your personal data for sending marketing and other material relating to all activities of NV van RATINGEN, its products and/or services.

What are my rights?

• Right of access and inspection

You can ask at any time to see the personal data we hold on you and the use we make of it.

• Right of rectification, erasure and restriction

You are not only free to disclose your personal data to RATINGS NV, but also have the right to correct, add to or delete your personal data at any time. In this case you are aware that not all services and products will be available to you.

• Right of objection

You have the right to oppose the processing of your personal data if you have serious and legitimate reasons to do so.

• Right of withdrawal of consent

You may withdraw your consent at any time, without justification and free of charge. This can be done by using the unsubscribe link at the bottom of each promotional e-mail.

• Right to submit a complaint

You may submit a complaint to the Privacy Commission ( Data Protection Authority (; rue du Mail 35, 1000 Brussels; Tel: +32 (0)2 274 48 00 or Mail: +32 (0)2 274 48 35

or Mail: contact@apd-gba.be

Security

6.1. We continuously develop security measures adapted to the technical and organisational level, in order to avoid the destruction, loss, falsification, modification, unauthorised access or accidental communication to third parties of personal data, as well as any other unauthorised processing of these data.

6.2. In no event shall NV Van RATINGEN be held liable for any direct or indirect damage resulting from the incorrect or illegal use by a third party of the personal data.

6.3. You must at all times comply with the security regulations, including by preventing any unauthorised access to your login and code. You are thus solely responsible for the use made from the website of your computer, IP address and of your identification data as well as for their confidentiality.

Data retention period

Your Personal Data will be kept in a data register for as long as necessary for the fulfilment of the above purposes. Afterwards, your Personal Data will be deleted or anonymised.

Choice of law and competent court

This privacy policy is subject to Belgian law and the courts of Hasselt have exclusive jurisdiction.

If you have any questions or remarks concerning your Personal Data or the privacy policy, you can always contact us via info@vanratingen.com. This privacy policy was last amended on 28.06.2022.