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Not satisfied?

Of course, it may happen that you bought a product and it still is not what you expected.

Terugsturen ongebruikte producten

Return unused products 

Check the checklist below. 
​​​​​​​Does your return meet the stated conditions? 

 

Fill in the return form using the button below

You will receive a confirmation email

Send this confirmation email, together with the purchase invoice and the device in a shipping box to: van Ratingen NV, Stadsheide 11, B-3500 HASSELT


Checklist 

 
The product was purchased online at fritel.com 
(for products purchased at a retail outlet: please contact the retail outlet)
 

Return within 14 working days after receipt of the product

Product is unused (testing it once also counts as used)

Product is undamaged (If the product was delivered damaged, this must be reported within 24 hours after receipt)

Product is in the original packaging 

Returns will be refused in the following cases:

Device has been used (testing it once also counts as used)

Product is damaged (you may only assess a product as you would be allowed to do in a store). If the product was delivered damaged, this must be reported within 24 hours after receipt

Product is not in the original packaging

Terugzending wordt geweigerd in volgende gevallen

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