Withdrawal form

The Consumer has a right of withdrawal, in accordance with Article VI.47 of the Belgian Code of Economic Law. On the basis of this right of withdrawal, the Consumer may withdraw from the Agreement within fourteen (14) calendar days. The Consumer is not required to pay any compensation or provide any reason for exercising this right of withdrawal. This withdrawal period expires fourteen (14) calendar days after the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the Products, or the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the last item (if the Consumer has ordered multiple Products in the same order that are delivered separately). The Consumer must inform NV van Ratingen in writing (by post or email) and in good time of the exercise of this right of withdrawal. The Consumer may also use the attached model withdrawal form for this purpose, but is not obliged to do so.

Model Withdrawal Form

RETURN to van RATINGEN NV, Industriezone Kiewit, Stadsheide, 11, 3500 Hasselt,” The notification may also be made in another way. The notification by the Consumer of the exercise of the right of withdrawal shall be deemed timely if this notification is sent before the expiry of the withdrawal period. Upon correct exercise of the right of withdrawal, NV van Ratingen will refund the Consumer after receiving the Product back, and within fourteen (14) calendar days after receipt of the declaration of withdrawal. The Consumer will be refunded using the same payment method as was used for the original transaction, unless the Consumer has expressly agreed otherwise. No costs will be charged for this refund. Delivery costs will also be refunded, except if the Consumer has opted for a delivery other than the standard delivery. In that case, the difference in costs between the standard delivery and the alternative delivery will not be refunded. The Consumer must contact the Consumer Service of NV van Ratingen promptly regarding the return of the purchase. This return must take place no later than within a period of fourteen (14) calendar days following notification of the decision to exercise the right of withdrawal. The Consumer bears the risks and costs associated with the return (Price indication via Bpost: Belgium and Luxembourg: €15-20, Netherlands and Germany: €20-25). The Consumer must retain proof of return of the Products. NV J. van Ratingen cannot legally accept back Products if no accompanying document allows the sender to be identified (order details, name, address details). Products that cannot be legally accepted back in this way remain at the disposal of the Consumer in the warehouses of NV van Ratingen. The Consumer is obliged to accept back and pay for the Products. The direct costs for the return of the Products are borne by the Consumer. NV van Ratingen has the right to withhold reimbursement until it has received all Products back. Only undamaged Products, in original packaging, can be accepted back and will be refunded. If the Products are damaged or unusable as a result of use that If the depreciation goes beyond what was necessary to establish the nature, characteristics, and functioning of the Products, the Consumer shall be responsible for this. NV van Ratingen is entitled to charge this depreciation pro rata upon the refund. As a Consumer, you may do what you would be allowed to do in a store to decide whether a Product meets your requirements. If the Products are rendered unsaleable as a result, the Consumer shall be responsible for this. In such a case, NV van Ratingen is entitled to charge 100% depreciation. In the event of abnormal returns or abuse, NV van Ratingen reserves the right to refuse future orders. If the Consumer fails to comply with the above conditions, the exercise of the right of withdrawal is unlawful. In that case, the Products shall remain at the disposal of the Consumer in the warehouses of NV van Ratingen.

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