Not satisfied, product defective or received the wrong item?

It is of course possible that you bought a product and it is not what you expected. Or perhaps the product you received was defective, or different from what you ordered.

Return unused products

View the checklist below.
Does your return meet the stated conditions?
Then download the form below, read it carefully, complete it and put it, together with your invoice, in the shipping box.
Send the return shipment to: J. van Ratingen nv, Stadsheide 11, B-3500 HASSELT


  • Return within 14 working days of receiving product
  • Product is unused (testing once is also used)
  • Product is undamaged
  • Product is in the original packaging

Returns will be refused in the following cases:

  • Device has been used (testing once also means used)
  • Product is damaged (you may only assess a product as you would in a store)
  • Product is not in the original packaging